Your instant, on-site virtual support space and live video helpdesk
HelpLink™ is an industry first support solution, providing an instant, on-site connection to helpful documents and videos. Access this unique cloud-based video communications platform directly from the web browser on your phone without installing an app. Your internal network is not required as the connection is made possible using a mobile network.
Keeping frontline staff safe, whilst ensuring business continuity
In this fast-changing world, with increasing restrictions on how businesses can operate with social distancing, how do you resume your operations, safely, effectively and appropriately, whilst still providing world-class customer experiences?
HelpLink™ is the answer . . .
Immediate access to support information
Simply scan the HelpLink™ QR code or tap the NFC point located in your reception, meeting room, or lecture theatre or on from your device, and you have immediate access to support information, user guides, troubleshooting tips and videos for each specific space and device.
Make every space, room and object a portal to a to a hub of support services
Upon activation, HelpLink™ displays an easy to follow menu which can be customised for your organisation. Where urgent ‘one to one’ human assistance is required, simply select the video icon to initiate a live support session with a qualified technical representative. Once you’ve started your live session you can take your dedicated support specialist wherever you need to.
A perfect support solution for any application, across any sector
HelpLink™ reduces response and resolution time, enhances the employee experience, improves user confidence and AV adoption, as well as increasing your return on investment.
Include HelpLink™ in all your essential spaces for fast, efficient information and instant support
- Meeting and Conference Rooms
- Receptions and Welcome Spaces
- Waiting Rooms and Healthcare Centres
- GP Surgeries and Hospitals
- Classrooms and Training Facilities
- Auditoria and Lecture Theatres
- Equipment Racks