Your flexible service and support solution

In a complex world we like to keep our service offerings simple. With FlexiCare® service and support programmes you can enjoy the benefits of flexible protection and support for your AV equipment, at any time and in any location. No matter the scale of your AV investment, there’s a level of cover to meet your requirements.

FlexiCare™️ service packages ensure we are always on-hand when you need us; eliminating the headache of traditional ‘break-fix’ AV maintenance while protecting the value of your AV investment. FlexiCare™️ cover provides peach of mind and, in conjunction with our HelpLink™️ and RemoteLink™️ services, eliminates unnecessary expense while ensuring your equipment operates at its optimum with immediate help wherever you require it.

FlexiCare™️ benefits:

  • Dedicated Customer Portal
  • Personal Account Manager
  • HelpLink™ - Instant, on-site virtual support space & live video helpdesk
  • RemoteLink™ - Remote device management, monitoring & control
  • Analytics & Reporting
  • Asset & Inventory Management
  • Preventative Maintenance
  • On-site Technician
  • Training & User Adoption
  • Manufacturer Support

Service Desk

Gain access to a skilled Service Desk Engineer who can assist with any faults encountered. We take great care getting to know the intricacies of how you interact with technology giving us the best possible understanding of your organisation, its needs and objectives.

Our ITIL aligned service follows industry best practices, so you can be confident that your technology is in the safest hands, with a knowledgeable technician available to help you overcome any issues and minimise down-time.

As a customer, you’ll gain access to our Dedicated Customer Portal. This easy-to-use online system allows you to view everything from finance, orders, project management, and project documentation, to asset management, returns and support cases. Log in at any time and see a complete 360 view of your account.

Engineering Capability

A Commco engineer is trained to the highest standard and is experienced in preventive maintenance and fault resolution.

A specialist engineer will endeavour to resolve faults with minimal disruption to the customer, however, if an immediate fix is not possible, our engineer will provide a short-term solution to leave the customer with an operational and functional system.

Our expert will obtain a thorough understanding of your needs, take ownership of the work in hand and ensure that whatever needs to happen, happens. In the right way, at the right time.

Preventative Maintenance

To prevent unexpected costs, keep installations in peak condition and minimise the risk of faults, we carry out preventive maintenance inspections.

Undertaken by an expert engineer, customers can expect an annual preventive health-check, consisting of a functionality test with each item of hardware on the inventory checked, and maintenance performed in accordance with manufacturer recommendations.

Our post-visit performance reports enable teams to make informed decisions for future system developments.

Personal Account Management

Benefit from a nominated expert who will become your Personal Account Manager. Acting as a single point of contact for service contract matters, you can be confident this person will understand your infrastructure and systems intimately; ultimately helping to deliver long-standing value to your business.

To ensure that we are consistently meeting and exceeding expectations, your Account Manager will provide regular updates and formal reporting on contract performance and key performance indicators.